Frequently Asked Questions
What is the business address for Multi-Wing America?
Mail: P.O. Box 425
Burton, Ohio 44021
Physical: 15030 Berkshire Industrial Parkway
Middlefield, Ohio 44062
440.834.9400 – phone
440.834.0449 – fax
What are Multi-Wing America’s business hours?
Multi-Wing America is open Monday through Friday from 8 a.m. to 5 p.m. EST. If you contact our office outside of our regular business hours, you may leave a voicemail at 440-834-9400 or send an email to firstname.lastname@example.org and you will receive a response the next business day.
Can you help me size a fan for my project?
Yes. Multi-Wing America specializes in engineering high efficiency, low noise axial flow fans. Our markets include HVAC, refrigeration, engine cooling and radiators, and we can design the right fan for virtually any air-moving application. You may contact your Multi-Wing America Sales Engineer, and he will assist you.
Does Multi-Wing have fan selection software I can download for my computer?
Yes. You can download Multi-Wing’s user-friendly fan selection software, Optimiser, for your computer. Simply enter your email address on our Optimiser download page, and you will immediately receive your download code to get your free copy of the program.
Can you help me identify a Multi-Wing fan I already have?
Absolutely. Contact your Multi-Wing America Sales Engineer by using this link, and he can assist you.
Who should I contact with questions about my order?
You may call our Customer Service Department at 440-834-9400, Monday through Friday from 8 a.m. to 5 p.m. EST, and they will address your questions.
Do you offer any kind of quick shipment program for emergencies?
Yes. Multi-Wing America has always offered expedited service for our custom designed fans. We can build the fan(s) you need for your precise requirements and ship them to suit your schedule. Just ask about our expedited service when you talk to your Sales Engineer or Customer Service Representative.
Do you have a performance curve for this fan?
Yes. You can download Multi-Wing’s user-friendly fan selection software, Optimiser, and it will walk you through the process from your desktop. Or, you may contact your Multi-Wing America Sales Engineer, and he will assist you.
Do you have a distributor in my area?
Multi-Wing America does not use distributors, so you are buying directly from the factory. When you talk to your Sales Engineer or our Customer Service Department, you are just a heartbeat from our shop floor. We will custom design a fan to your exact requirements, build it here at our Burton, Ohio factory and then ship it directly to you
Do you have a model or drawing available for this fan?
Yes, we can provide either a 2D drawing or a 3D model of the fan you select. Contact your Sales Engineer to make your request.
I have a fan part number and need a fan that turns in the opposite direction. Is this available?
Yes. If you contact our Customer Service Department at 440-834-9400, they can help you with the new part number.
I have a broken fan. Can I replace just the blades or do I need to replace the whole fan?
If your fan hub is in good condition, you may be able to buy replacement fan blades, though we do not recommend aluminum replacement blades for balancing reasons. In order to achieve superior performance, you may want to consider buying a new fan that is professionally assembled and balanced.
Do you supply fan motors too?
Although Multi-Wing America does not supply fan motors, we can connect you with a company we work with that can assist you.
How large are the fans you make?
Multi-Wing America builds fans with a diameter range of 8 to 108 inches (9 feet).
Can you supply a replacement for one of your competitors’ fans?
Normally, we can design a fan optimized for your particular application once we determine your cooling requirements. Contact your Sales Engineer for more information.
How will this fan perform? How fast will it spin? How much CFM can I generate? How much static pressure can I generate?
The answers to these performance questions may all be found in our proprietary fan selection software, Optimiser. You can download Multi-Wing’s user-friendly fan selection software for your computer and input your data, see fan curves, and review the fan selection that is right for your application. Simply download Optimiser here or contact your Multi-Wing America Sales Engineer.
Which fan will be the quietest?
Your Sales Engineer can generate sound data for you based on the required performance point for your application and subsequent fan selection.
Can you explain the boss/bushing position to me?
Check out the taper lock mounting page for an interactive explanation on boss/bushing positions or contact your Multi-Wing America Sales Engineer for more information.
What if I need assistance outside of North America?
Multi-Wing’s international reach extends through 24 distributors worldwide from Europe to Australia, Asia, Africa and the Americas. You can see the full distributor list here.
What kind of blade materials does Multi-Wing have available?
We only use high strength, lightweight materials including engineered thermoplastics and aluminum. For comprehensive information including the mechanical properties and temperature ranges, you can see the full list of materials here.
How can I determine my part number if I need to reorder replacement blades?
You can build your own Part Number Ordering Code using Multi-Wing Parts, our self-service online parts identification program, which is located on our Support page. Or if you prefer, you can always call 440-834-9400 at any point in the process to speak directly to our Customer Service or Sales Engineering Departments.
How do I place an order?
You may place an order by phone at 440-834-9400 with any of our Customer Service staff from 8am-5pm EST. If you would like to place an order outside of Multi-Wing’s regular business hours, please see How to Place an Order under Support on our home page for full details.
Burton, OH 44021